FAQs
For Pet Sitters
Download the Vacay for Sitters app from the Google Play Store or Apple App Store, then follow the on-screen steps to create your profile and get started.
While formal qualifications aren’t required, prior experience with pets and a love for animals are essential. Certifications in pet care or first aid are a plus.
Yes, all sitters must complete a background check to ensure the safety of pets and homeowners.
Pet parents browse sitter profiles and send booking requests. A strong profile with great reviews, endorsements, and quick responses to messages can help you secure more bookings.
Yes, you have full control over which requests you accept based on your comfort level and experience.
Our in-app messaging system allows you to chat with pet parents before and during the booking.
When you receive a pet sitting request, any special needs or medication requirements will be included in the details. Be sure to review them carefully and follow the provided instructions. If anything is unclear, don’t hesitate to ask the pet parent for clarification.
Payments are processed through our platform. Sitters receive their earnings after the booking is successfully completed.
When you receive a booking, the pet parent will provide emergency contact details, which will be visible after you check in. In case of an emergency, contact them immediately and, if needed, seek veterinary care.
Our cancellation policy varies depending on the timeframe. You may still receive partial compensation if a cancellation happens close to the booking date.
Try to avoid cancellations, as they impact your profile and pet parents’ trust. If unavoidable, inform the pet parents and Vacay Sitters as soon as possible
Our fixed pricing ensures transparency for pet parents. You can set your schedule using our smart calendar in your profile settings to update your availability.
We’re actively working on expanding our services. Keep an eye on our app and emails for updates on when you can start offering grooming, training, and more.
Not at the moment, but we’re working on it. In the meantime, we recommend taking necessary precautions to ensure a safe and smooth experience. Stay tuned for updates.
Yes! After each booking, pet parents can leave reviews and ratings. Building a strong profile with great reviews helps attract more clients. Plus, if you receive five consecutive 5-star ratings, you’ll earn a small incentive as a reward for your excellent service.
Upload clear photos, write a compelling bio, highlight your experience, and collect positive reviews from completed bookings. Additionally, ask past clients to endorse your pet and house sitting skills, endorsements help build trust and make your profile stand out.
For Pet Parents & Home Owners
With the Vacay Sitters app, pet parents can easily find trusted local sitters for in-home pet care. Simply browse sitter profiles, book a sitter through the app, and enjoy peace of mind knowing your pet is in safe hands.
For now, we offer house and pet sitting to ensure your pets are cared for in the comfort of their home while you're away. Stay tuned as we expand our services in the future.
With the Vacay Sitters app, you can easily browse local sitters profile, choose the one that best suits your needs, and send a booking request, all in just a few taps.
Yes, all sitters go through a verification and background check process before joining our platform.
We carefully vet sitters, provide a secure booking system, and encourage reviews and ratings from other pet parents.
Yes, we encourage pet parents to schedule a meet-and-greet with their sitter before confirming a booking.
Our sitters can accommodate special needs as long as they are informed in advance. Provide clear instructions when booking
We recommend booking in advance, but last-minute requests can be accommodated based on sitter availability.
You can cancel or reschedule according to our cancellation policy, which varies depending on how close to the booking date you cancel.
Payments are processed securely through the Vacay Sitters app. Pet parents pay in advance when confirming a booking, ensuring a smooth and hassle-free experience for both sitters and pet parents.
Not yet, but we’re working on it. For now, we encourage pet parents to take necessary precautions and ensure their pets are in good health before booking. Stay tuned for future updates on coverage options.
We will assist you in finding a replacement sitter as quickly as possible.
Contact our support team immediately, and we will help resolve the situation and arrange an alternative sitter.
We currently operate in multiple cities. Check our website for service availability in your area.
Yes! Sitters currently offer overnight stays, and you can also book them for long-term stays if needed. Simply use the Vacay Sitters app to schedule the duration that works best for you.
After your booking is complete, you can rate and review your sitter directly in the Vacay Sitters app. Your feedback helps sitters build their reputation and assists other pet parents in making informed choices.
