Knowledge Base
Guides, tips, and resources to help pet owners and sitters get the most out of Vacay Sitters.
Getting Started
Vacay Sitters connects pet owners with trusted local sitters for in-home pet sitting, dog walking, and house sitting. Everything from booking to updates and payments happens securely through the app.
Create your profile in the app, review available sitters in your area, book the right one, and message them securely through the app.
For Pet Owners
Share clear care instructions, feeding schedules, medication details, and emergency contacts. You can add all these details once in the app. A short meet-and-greet helps ensure the best experience.
Sitters send regular updates, photos, and check-ins through the app so you always know how your pet is doing.
For Sitters
Sitters complete identity verification, profile reviews, and approval before offering services on Vacay Sitters.
Follow care instructions closely, communicate clearly with pet owners, and provide regular updates throughout the booking.
Payments & Bookings
Payments are processed securely through the Vacay Sitters app before the service begins. This ensures a smooth experience for both pet owners and sitters.
Cancellation and refund policies depend on timing and service type. Please refer to our Refund & Cancellation Policy for full details.
Safety & Support
Sitters are verified, reviewed, and rated. Communication stays within the app, and support is available if something doesn’t go as planned.
If you can’t find what you’re looking for, visit the Contact page or reach out to the Vacay Sitters support team through the app.